Refund policy

We want you to be 100% happy with your eyewear. Our 30-Day Fit & Style Guarantee applies to eligible non-prescription eyewear. You may request one return for a replacement or refund within 30 days after receiving your order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at [email protected]. If your return is accepted, we’ll send you return instructions. For Fit & Style returns, you pay return shipping. After we receive and approve your return, we’ll issue a store credit to help: US$10 for US orders, CA$14 for Canadian orders, or the equivalent of US$10 in the local currency for other international orders. We’ll confirm the international amount before you send the item. Items sent back without first requesting a return will not be accepted.

You can always contact us with return questions at [email protected].

Exceptions / non-returnable items
Custom-prescription products are not eligible for fit-and-style returns, refunds, or exchanges. This exclusion does not affect coverage for confirmed manufacturing defects, quality issues, shipping damage, or prescription inaccuracies caused during production. If we confirm one of these issues, we will fix or replace the affected prescription eyewear at no charge. Please contact us if you have questions or concerns about your specific item.

Damages and issues
Please inspect your order when it arrives and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so we can evaluate the issue and make it right at no charge.

Refunds
We will notify you after we receive and inspect your return and let you know whether the refund is approved. If approved, the refund will be issued automatically to your original payment method. Your bank or credit card company may need additional time to process and post the refund.